Coordinating a last-mile delivery pickup efficiently is essential for ensuring timely and hassle-free shipments. With pCustoms, scheduling a pickup is a seamless process that helps businesses manage their logistics effortlessly. Whether you’re a large corporation or a small business, our platform enables you to arrange pickups, generate necessary shipping documents, and track your shipments — all in just a few clicks. In this guide, we’ll walk you through the steps to create a last-mile delivery pickup, ensuring your cargo is collected and transported smoothly to its final destination.
Step 1: Go to the Pickup Request module
Scroll down to the "Pickup Request" section in the Last Mile Delivery Entity Profile:
Then, click on the "New" button:
To learn more about how to open and review the Last Mile Delivery Entity Profile, you can follow the article here.
Step 2: Fill out the New Pickup Form details
Now, it's time to enter the pickup details:
You need to provide the following:
Pickup Date – the date on which the driver will collect your shipment from the pickup location
Start Time – the earliest time (in the local time zone of the pickup location) when the driver is expected to arrive for pickup
End Time – the latest time (in the local time zone of the pickup location) by which the driver must complete the pickup
Then, click on the "Create" button at the bottom:
Step 3: Review the Pick Request
You will see the pickup you created in the expansion panel like the one below:
Click on the Pickup ID to see and review the details you entered:
To see the pickup status, click on the "Status" button below:
You will see the pickup status in the below format:
Also, when the driver is assigned (several hours before the pickup timeline), the driver information and trailer data will be available so you can plan accordingly:
The driver location map provides real-time road traffic data, ensuring you always have the most up-to-date information for efficiently tracking and planning your shipments.
If pickup is rejected or rescheduled, you will see the reason codes in the below format:
Finally, once the pickup is complete and the cargo is processed by the carrier, the reconciled PROs will be available:
If you want to update your pickup request, you can click the "Edit" button in the specific pickup panel you want to change:
Then, fill out the details with the information you need the pickup request to reflect:
Then, click "Submit":
You can see the status of your updated pickup request as before by just clicking the "Status" button:
If you want to cancel the pickup request, you can click the "Delete" button in the specific pickup panel you want to cancel:
Click "Submit" to confirm:
Once the pickup is canceled, then it can not be changed or reinitiated:
Scheduling a last-mile delivery pickup in pCustoms is a simple and efficient process that ensures your shipments are collected on time and transported seamlessly. By following the steps outlined in this guide, you can easily create a pickup request, specify pick-up details such as date and time, and monitor the request status in real-time. The platform also provides driver information, trailer data, and live traffic updates to help you plan effectively. If needed, you can edit, reschedule, or cancel a pickup request with just a few clicks. Once the pickup is completed and processed by the carrier, reconciled PROs will be available for reference. By leveraging pCustoms, businesses can optimize their logistics, reduce delays, and maintain full visibility over their last-mile delivery operations.